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Privacy Policy

Last updated Date: 8th November 2025
Company Name: Trisant Design Solutions Ltd
Registered Office: Ty Gwyn, Llantrisant, Holyhead, Anglesey, LL654AW. 
Contact Email: info@trisantdesign.co.uk

1. Introduction

Trisant Design Solutions Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you interact with us, through our website, social media, or when working with us directly.

 

2. What Information We Collect

We may collect and process the following information:

  • Personal details – name, company, email, phone number, and address.

  • Project information – details about design projects, files, and communication history.

  • Financial details – invoices, payment information, and transaction history (handled securely via our payment providers).

  • Website usage data – pages visited, IP address, browser type, and cookies.

 

3. How We Use Your Information

We use your information to:

  • Provide design, marketing, and consultancy services.

  • Manage payments and invoices.

  • Respond to inquiries and customer support requests.

  • Send updates or offers (only if you have opted in).

  • Improve our website and services.

 

4. Legal Basis for Processing

We process data under one or more of the following bases:

  • Contractual necessity – to deliver our services.

  • Consent – where you’ve agreed to receive marketing.

  • Legitimate interests – to operate and improve our business.

  • Legal obligations – to comply with accounting and tax laws.

 

5. Data Storage and Security

Your data is stored securely on encrypted systems. We take all reasonable steps to prevent loss, misuse, or unauthorised access. Any payment transactions are handled securely by trusted third-party processors (e.g. Stripe, PayPal).

 

6. Data Sharing

We do not sell your data. We may share data only with:

  • Service providers (e.g. web hosts, payment processors, contractors).

  • Legal or regulatory bodies when required by law.

 

7. Data Retention

We retain your personal data only for as long as necessary for the purpose it was collected, typically:

  • Project and client records: up to 7 years for legal and tax reasons.

  • Marketing communications: until you unsubscribe.

 

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access, correct, or delete your data.

  • Restrict or object to processing.

  • Withdraw consent at any time.

  • Request a copy of your data in a portable format.

To exercise your rights, contact info@trisantdesign.co.uk.

 

9. Changes to This Policy

We may update this policy occasionally. Updates will be posted on our website with the revised date.

 

 

Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve your experience and allow us to understand how our website is used.

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2. How We Use Cookies

We use cookies to:

  • Remember preferences (like language or region).

  • Improve site performance and user experience.

  • Analyse website traffic via tools such as Google Analytics.

  • Enable secure areas and forms.

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3. Types of Cookies Used

  • Strictly necessary cookies: Essential for the site to function.

  • Performance cookies: Collect anonymous usage data to improve our site.

  • Functionality cookies: Remember preferences and choices.

  • Analytics cookies: Track how users interact with our website (e.g. Google Analytics).

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4. Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to:

  • Block all cookies.

  • Delete existing cookies.

  • Set preferences for certain websites.

If you choose to block cookies, some parts of our website may not function properly.

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5. Updates to This Cookie Policy

We may amend this policy to reflect changes in technology or legislation. Please review it periodically.

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Thank you :) 

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